Shipping & Delivery – Worldwide IQOS Devices & TEREA Sticks Shipping Policy
Welcome to Narnay! We strive to provide fast and reliable delivery for your orders. Please review the details regarding shipping methods, delivery times, and conditions.
🔒 Important Information
We value your privacy. All the information you provide is used solely for order processing and delivery. We do not share your data with third parties, government authorities, or any other organizations under any circumstances. Your personal data remains fully protected.
📦 Shipping Methods
We offer standard delivery where usually estimated delivery is from 3 to 8 business days.
Exact delivery times depend on your location and order processing time.
🌍 Countries We Ship To
We ship worldwide to 158 countries.
⚠️ Note: Due to local regulations, we do not sell, ship, or offer tobacco-related products to residents of Arizona .
Expand to see available delivery delivery destinations for heating devices IQOS, GLO and LIL SOLID and sticks compatible with these devices TEREA, DELIA, LEVIA, FiiT, LEVIA, NEO, VEO, KENT
Albania | Algeria | American Samoa | Andorra | Angola | Anguilla | Antigua and Barbuda | Argentina | Armenia | Aruba | Australia | Austria | Azerbaijan | Bahamas | Bahrain | Bangladesh | Barbados | Belgium | Belize | Benin | Bermuda | Bhutan | Bolivia | Bonaire, Saint Eustatius and Saba | Bosnia and Herzegovina | Botswana | Brazil | British Indian Ocean Territory | Brunei | Bulgaria | Burkina Faso | Burundi | Cambodia | Cameroon | Canada | Cape Verde | Cayman Islands | Chad | Chile | China | Colombia | Congo (Brazzaville) | Costa Rica | Croatia | Curaçao | Cyprus | Czech Republic | Denmark | Djibouti | Dominica | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Eritrea | Estonia | Ethiopia | Faroe Islands | Fiji | Finland | France | French Guiana | French Polynesia | Gabon | Gambia | Georgia | Ghana | Gibraltar | Greece | Greenland | Grenada | Guadeloupe | Guam | Guatemala | Guinea | Guinea-Bissau | Haiti | Honduras | Hong Kong | Hungary | Iceland | Indonesia | Iraq | Italy | Ivory Coast | Jamaica | Japan | Kazakhstan | Kenya | Kosovo | Kuwait | Kyrgyzstan | Laos | Latvia | Lebanon | Lesotho | Libya | Liechtenstein | Lithuania | Luxembourg | Macao | Madagascar | Malawi | Malaysia | Maldives | Mali | Malta | Marshall Islands | Martinique | Mauritania | Mauritius | Mayotte | Mexico | Micronesia | Moldova | Monaco | Mongolia | Montenegro | Montserrat | Morocco | Mozambique | Namibia | Nepal | Netherlands | New Caledonia | New Zealand | Nicaragua | Niger | Nigeria | North Macedonia | Northern Mariana Islands | Norway | Oman | Pakistan | Palestinian Territory | Panama | Papua New Guinea | Paraguay | Peru | Philippines | Portugal | Puerto Rico | Qatar | Reunion | Romania | Rwanda | Saint Kitts and Nevis | Saint Lucia | Saint Martin (Dutch part) | Saint Martin (French part) | Saint Vincent and the Grenadines | Samoa | Saudi Arabia | Senegal | Serbia | Seychelles | Sierra Leone | Singapore | Slovakia | Slovenia | Solomon Islands | South Africa | South Korea | Spain | Sri Lanka | Suriname | Sweden | Switzerland | Taiwan | Tajikistan | Tanzania | Thailand | Timor-Leste | Togo | Tonga | Trinidad and Tobago | Tunisia | Turkey | Turkmenistan | Turks and Caicos Islands | Tuvalu | Uganda | Ukraine | United Kingdom (UK) | United States (US) | Uruguay | Uzbekistan | Vanuatu | Vatican | Venezuela | Vietnam | Virgin Islands (US) | Wallis and Futuna | Zambia | Zimbabwe
💰 Shipping Costs
Shipping costs are calculated automatically at checkout based on:
Destination country and city
Selected shipping method
Total weight and size of the package
We are committed to providing the fastest and most cost-effective delivery possible.
🚚 Courier Services
We work with trusted and reliable couriers, including:
UPS, DPD, FedEx (depending on your location)
📦 Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor the status of your delivery in real-time.
⏱ Order Processing
Orders are processed within 24 hours of receipt (Monday–Friday) and handed over to the courier service on business days.
Orders placed on weekends will be shipped the following Monday.
🧾 Customs & Import Fees
For international orders, customs duties and taxes may apply depending on your country’s laws. These charges are the responsibility of the customer and are not included in our product or shipping prices.
⚠️ Customs Disclaimer
We always package and declare shipments as legal consumer items (e.g., accessories or chargers) to help ensure smooth customs clearance.
However, please note:
Each country has its own import laws and restrictions,
We are not responsible for any delays, rejections, or confiscations caused by customs authorities,
Refunds cannot be guaranteed if a package is seized, returned, or destroyed by customs in your country.
In cases of customs confiscation a partial compensation (up to 20% of the order value, excluding shipping) may be offered. Ensuring product legality for import is the customer’s responsibility. Refund for a customs seized order will be issued after the complaint (available to be submitted for 20 days from the shipping date) within 30 days from the shipping date.
📦 Damaged Shipments
If your order arrives damaged, please contact us within 24 hours of receiving it. We will assist you in resolving the issue as quickly as possible.
📧 shop@narnay-sticks.com
🔁 Returns & Exchanges
If you experience any issues with your order, please check our Returns & Refund Policy for more details.
Fast & Secure Payments
We accept a wide range of payment methods online, ensuring instant transactions with no waiting time. You can pay with VISA, MASTERCARD, AMERICAN EXPRESS, use digital wallets like APPLE PAY, GOOGLE PAY, or make payments with cryptocurrencies, including BITCOIN, ETHEREUM, TETHER.
We guarantee convenience and security for every transaction, so you can shop with confidence.
Still have questions about delivery times, countries we ship to, or discreet packaging?
Visit our FAQ section for quick answers.